PAF a compilé des ressources en cas de catastrophe pour ceux dont les soins médicaux et les foyers sont touchés par des catastrophes naturelles, y compris les récentes Hurricanes Florence, L'ouragan Lane et les feux de forêt. Chercher "Ressources en cas de catastrophe" dans le répertoire des ressources financières nationales en cliquant ici. ✕
Une nationale 501 (c)(3) organisme sans but lucratif qui offre des services directs aux patients souffrant de maladies chroniques, la vie en danger et les maladies débilitantes pour aider les soins d'accès et le traitement recommandé par leur médecin.
Que dois-je faire si je ne peux pas obtenir des réponses de ma compagnie d'assurance?
Sometimes it’s not much fun trying to get answers out of your insurance company. Typiquement, chaque fois que vous appelez, you speak with a different customer service representative and you may get different answers to a question you have. This inconsistency is really frustrating and upsetting, but here are some tips that might help you communicate with your insurer.
But remember when speaking with them:
Keep track of your communications.Make sure that each time you speak with a representative, you are taking clear notes and jot down the date, time, who you spoke with, and the information they provided. Also see if you can get a reference number for the call.
Communicate effectively. Remember that your ultimate goal is to get your questions answered or concerns resolved! If you are met with resistance by the representative, simply restate your request in a different way. But try to keep calm and respectful, even if frustrated.
Be confident.You have the right to complete information regarding your health coverage. Your insurance company’s customer service representatives are there to assist you, and part of their job includes answering questions to your satisfaction.
Don’t be afraid to asset yourself. If you have tried discussing your question or concern with the customer service representative and still do not feel that your request was handled correctly or appropriately, don’t hesitate to ask for a supervisor.
At the end of the day, if you still don’t feel like your situation is being handled properly, your insurance company isn’t the only resource with all the answers. Get to know these key people who can aid you in your health journey:
Your employee benefits manager or human resources personnel